Q. What is your return and exchange policy?
A. ALL SALES ARE FINAL. Customer can choose to exchange a product for a different size or a product of equal value but we do not provide refunds. Customer is responsible for any additional shipping costs for an exchange unless it is our mistake, in which case we would assume full responsibility. Our Exchange policy lasts 14 days from the time of order. If 14 days have passed we cannot offer an exchange. To be eligible for an exchange items must be unused, unwashed, and in the same condition that you received it (with hang tags). To initiate an exchange please contact us through our Contact Us page or email us at firstname.lastname@example.org
Q. How long before I receive my product?
A. Domestic orders ship within 1-2 business days and are delivered within 5-7 business days*. International orders are shipped within 1-2 business days of being placed and can take up to 15 business days following order processing for delivery through Local Post.
Q. How do your shirts fit?
A. Our shirts are true-to-size. If you like a baggier, over-sized fit we recommend ordering a size larger than what you typically wear.
Q. How often will you be releasing new gear?
A. Considering we're a clothing company with limited batch releases this is mostly dependent on how quickly the previous release sells out. With that said, our priority as a fully custom brand is quality and not time to market. Ideally we would like to drop a new release every 1-2 months. Be sure to follow us on Instagram and Facebook @absclothingline for the latest greatest. For exclusive offers be sure to signup for our newsletter!
Q. Why do you offer free domestic shipping?
A. This is an interesting but fair question...at A BEAUTIFUL STRUGGLE we want our customers, our family, to invest in quality not delivery. We are truly an independent, boutique clothing brand which means custom EVERYTHING. We wanted something unique and original and for us that looks like custom sourced and cut fabrics with a specific feel and weight. Custom neck labels, custom hang tags, custom poly mailers...even our hats come in custom boxes that our sealed with custom tape! When you want to build something from the bottom up like that it means greater investment. Greater investment translates to greater risk and for the people that want to join the A.B.S. family that means there's a greater cost of entry. We thank you for investing in us. We thank you for seeing the beauty in the struggle and covering shipping is just a small way we can show our appreciation!